XS General Terms and Conditions

•  ETA is an expecting date of arrival , not the official arrival date. 
• Swap Container(s) vessel reloadings, extra vessel stop, delays due to late departures or typhoons and more can seriously disrupt the schedule. This also applies to share LCL shipments. Delays 1-2 or  3- 4 weeks are normal.   
• XS is not responsible for delays by political issues, wars, weather conditions, accidents, or fire in containers ship / airplane / Train / Truck or local Import/Export, late Vat/Duty payments or local inspections.  Also not due incorrect or late information from shippers, agents, traffice jam / accidents, and ( last minute) other sailing routers,  wrong customs documents or permits. 
• Make sure to take this into account when you plan urgent delivering to your customers.
• XS has the right to block ( not relase) containers in the event of late payments, any delays caused by this are at your own risk.
• Due to the high summer temperature, above 32c  (Lower Take-off max weight), the airliner may unload ULC plates again 5 min before departure, which will go with the next flight as a high priority.  We XS does not have any influence in this matter
• Some Ground handling Companies are very clumsy with the collection of airplane pallets, especially when it rains or snows!  Protect the goods from rain/snow, cover them with a large plastic coverbag and seal them with foil beforehand. Pallet Max high 150 cm
• Fully sealed pallets with side/corner protectors and plastic wrapping (Minimal  4) are essential to prevent damage and maintain the integrity of the shipments.  Using higher quality 5-ply cartons would be ideal to ensure better protection during transit.  Fill up the cartons 100% and not 80 %. Boxes collapse if the filling level is too low.  Taped properly in both lengthwise and widthwise directions of the cartons/colli,  poorly taped/open cartons/colli are not covered by the insurance company.
• Damage due bad and low quality cartons are for own risk!     
• Express parcels will be charged via Payweight format: (example: Carton 74×44×35/5000=22.8 kg Volume weight  / Gross weight = 18,00 Kg).
• Air shipments will be charged via Payweight format:  (example: 1 cbm = 167 Volume weight  / Gross weight = 310,00 Kg, Shipments will be weighed and measured at the Air Cargo Terminal and not negotiated. The result will be used for invoicing/AWB/insurance, you will be invoiced for the highest weight.
• Shipments are not automatically insured. If you want insurance, you must request it in advance. Once the shipment is loaded, it is no longer possible to add insurance. 
• Damage by Not insuring shipments are own risk
• Damage by ofloading? Only damage notes on freight letters / cmr are official. Claims without any freight letters or CMR will be not accepted 
• In the event of a fire breaking out on a vessel, container, train, plane or truck,  XS reserves the right to abandon the shipment and comply with the instructions of our transport insurer or our shipper.  Please be aware that if the sender / client has not obtained insurance for their one goods, they will not be entitled to any compensation. XS will always try to  facilitate the transportation of goods to the final destination, provided they are in good condition.
•  This is a service, not an obligation!  For your info, this will takes very long time due paperwork ect.
• If previous documents are replaced into new one, the most recently drafted documents will take precedence. Old or previous documents have no validity and don't have to show as evidence. If damage shipments can be send out. it will be under CFR. We are not resposible for local costums, local transport and accor cost by arrival port or destination!
• Emergency Risk Surcharge (ERS) This fee 28 USD covers additional costs faced by the sea carrier when moving cargo in dangerous regions including those that are threatened by hazards, violence, or piracy. It's world wide fee and will be be charged.